Skip links

My iPhone Is Frozen And Wont Turn Off Or Reset

Your iPhone is most probably at the very center of your social life. Whether it is staying connected with iMessages or FaceTime, or via apps like Instagram or Snapchat. Needless to say, then, that if your iPhone freezes, it’s quite a big (and annoying) problem. So, if your iPhone is frozen and won’t turn off or reset, here are the solutions you should try.

Fix a Frozen iPhone that Won’t Turn Off or Reset

We will discuss all the troubleshooting methods you can use to fix your frozen iPhone so that you can get back to continuing your daily life without any issues. To make things easier for you, we will start with the most basic fixes that you can try, and move on to more advanced troubleshooting steps as the article progresses.

If you have already tried a couple of the basic fixes, you can use the table of contents below to skip ahead to something you haven’t tried before.

Method 1: Force Restart Your iPhone

The first thing that must have popped into your head when your iPhone froze is to shut it down and restart it, right? But if your iPhone screen is frozen and won’t turn off, that suggestion becomes invalid. However, you can still force restart your iPhone. Here’s how to restart iPhone when frozen.

Force Restart iPhone 8 and Later (including the latest iPhone 14 and iPhone 14 Pro)

Note: These steps also apply to the second and third-gen iPhone SE.

  • Press and release the volume up button, and then do the same thing with the volume down button.
  • Immediately after releasing the volume down button, press and hold the side button (power button) until you see the Apple logo on the screen.

Force Restart iPhone 7 and iPhone 7 Plus

  • Press and hold the volume down and power button simultaneously until you see the Apple logo.

 

Force Restart iPhone 6s and Earlier (including the first-gen iPhone SE)

  • Press and hold the home button and the power button simultaneously, until you see the Apple logo.

 

After following these steps, your iPhone should restart and should be working fine. However, if this hasn’t worked for you, move on to the next step.

Method 2: Restore iPhone without Losing Data (Tenorshare ReiBoot)

If nothing has worked so far, chances are you will have to restore your iPhone. The best way to do this is by using Tenorshare ReiBoot (download). ReiBoot is a powerful iOS system recovery tool that can fix various iOS system problems, like iPhone stuck on Apple logo, iPhone won’t turn off, iPhone black screen of death issue, etc. This software is easy to use and lets you quickly restore your iPhone. The best thing about Tenorshare ReiBoot is that it doesn’t delete any data on your iPhone either.

So, here’s how to fix iPhone is frozen and won’t turn off or reset, using Tenorshare ReiBoot:

  • Launch Tenorshare ReiBoot on your PC or Mac, and connect your iPhone (preferably using the official Apple Lightning cable)
  • Click on the Start button.
  • Choose “Standard Repair”. Do note that “Deep Repair” causes data loss, so make sure to click on Standard Repair only.
  • Click on “Download” to start downloading the latest firmware for your iPhone.
  • Once done, click on “Start Standard Repair”.
  • Keep your iPhone connected to your PC or Mac while the repair process is underway. Once the process is complete, your iPhone will restart automatically and should be working fine.

 

Method 3: Delete Freezing Apps

If you have noticed that your iPhone tends to freeze when you’re using a particular app (or apps), you should delete the apps as soon as you can. This way, you can prevent the issue from happening again.

Method 4: Check for Software Updates

If you’re facing freezing issues frequently on your iPhone, you should check and ensure that there are no pending updates for your phone. Apple frequently releases software updates for iPhones to fix random bugs and glitches, so there are chances that the freezing issue might be fixed with an update as well.

  • Go to Settings -> General -> Software Update
  • Your iPhone will check for updates and, if an update is available, you will be able to download and install it right away.

 

If your iPhone won’t turn on or is frozen

If your iPhone has a frozen screen, doesn’t respond when you touch it, or becomes stuck when you turn it on, learn what to do.

If your screen is black or frozen

Follow the steps for your device.

On your iPhone 8 or later, including iPhone SE (2nd and 3rd generation)

  1. Press and quickly release the volume up button.
  2. Press and quickly release the volume down button.
  3. Press and hold the side button until you see the Apple logo (this takes around 10 seconds).
  4. If your iPhone doesn’t turn on, charge your iPhone for one hour and then try again. If your iPhone shows a low-charge battery, check your hardware and charge your iPhone again.
  5. If your iPhone still doesn’t turn on, contact Apple Support.

On your iPhone 7 or iPhone 7 Plus

  1. Press and hold both the side button and the volume down button until you see the Apple logo (this takes around 10 seconds).
  2. If your iPhone doesn’t turn on, charge your iPhone for one hour and then try again. If your iPhone shows a low-charge battery, check your hardware and charge your iPhone again.
  3. If your iPhone still doesn’t turn on, contact Apple Support.

On your iPhone 6s and earlier, including iPhone SE (1st generation)

  1. Press and hold both the Home button and the side button or the top button until you see the Apple logo (this takes around 10 seconds).
  2. If your iPhone doesn’t turn on, charge your iPhone for one hour and then try again. If your iPhone shows a low-charge battery, check your hardware and charge your iPhone again.
  3. If your iPhone still doesn’t turn on, contact Apple Support.

If your iPhone turns on but gets stuck during start up

If you see the Apple logo or a red or blue screen during startup, try these steps:

  1. Connect your iPhone to a computer.
  2. Select your iPhone on your computer.
  3. While your iPhone is connected, follow these steps:
  4. On your iPhone 8 or later, including iPhone SE (2nd and 3rd generation): Press and quickly release the volume up button. Press and quickly release the volume down button. Then press and hold the side button.
  5. On your iPhone 7 or iPhone 7 Plus: Press and hold the side button and volume down button at the same time.
  6. On your iPhone 6s or earlier, including iPhone SE (1st generation): Press and hold both the Home button and the side button or the top button at the same time.
  7. Keep holding the buttons until you see the recovery mode screen.
  8. When you get the option to restore or update, choose Update.
  9. Your computer will download the software for your device. If it takes more than 15 minutes, your device will exit recovery mode. Repeat steps 2-4.

Why My iPhone is Frozen and Won’t Turn Off or Reset

When your iPhone 10, 11, 12, or the latest iPhone 13 screen freezes or won’t turn off, you are recommended to force shut it off. You might wonder: my iPhone is frozen and won’t turn off or reset? Such issues usually arise due to the installation of unknown software; therefore, force restarting your iPhone or resetting it is the best option. Today, we bring to you a guide that will help you fix iPhone 11, 12 or 13 won’t turn off issue.

 

Method 1: Turn Off your iPhone 10/11/12/13

Here are the steps to turn off your iPhone using just the hard keys.

  1. Press and hold the Volume down + Side buttons simultaneously.
  2. A buzz emanates, and the slide to power off option appears on the screen.
  3. Slide it towards the right end to turn off your iPhone.

Note: To turn ON your iPhone 10/11/12/13, press and hold the Side button for a while, and you are good to go.

Method 2: Force Restart of iPhone 10/11/12/13

The below-mentioned steps are applicable for iPhone 10, iPhone 11, iPhone 12, and iPhone 13 to fix iPhone won’t turn off issue.

  1. Press the Volume up button and leave it quickly.
  2. Now, quick-press the Volume down button as well.
  3. Next, long-press the Side button until the Apple logo appears on the screen.
  4. If you have a passcode enabled on your device, then proceed by entering it.

This should answer your query my iPhone is frozen and won’t turn off or reset. If not, try the next fix.

Method 3: Restart iPhone 10/11/12/13 Using AssistiveTouch

If you cannot access any/all of the hard keys due to physical damage to the device, you can try this method instead. This, too, will help fix iPhone 10, 11, 12, or 13 won’t turn off issue.

Step I: Turn on AssistiveTouch Feature

  1. Launch Settings on your device.
  2. Navigate to General followed by Accessibility.
  3. Here, select Touch and tap AssistiveTouch.
  4. Finally, toggle ON AssistiveTouch as depicted below.
  5. Tap Customize Top Level Menu… option.
  6. In this menu, tap any icon to allocate the Restart function to it.
  7. Scroll down the menu and tap Restart.
  8. Now, the Restart button will be added to your assistive touch.
  9. Restart your device by long-pressing the Restart icon, here onwards.

Method 4: Restore iPhone Using iCloud

Apart from the above, restoring the iPhone from backup might also help you to get rid of my iPhone is frozen and won’t turn off or reset issue. Here’s how to do so:

  1. First, go to the Settings application. You can either find it on your Home screen or using the Search menu.
  2. Here, tap on General >  Reset.
  3. Delete all photos, contacts, and applications stored in your iPhone by tapping Erase All Content and Settings, as depicted.
  4. Now, restart the iOS device by using any of the first three methods.
  5. Navigate to Apps & Data screen.
  6. Log in to your iCloud account after tapping Restore from iCloud Backup option.
  7. Backup your data by selecting a suitable backup option from Choose Backup section.

In this way, your phone is cleared of all unnecessary files or bugs while your data remains intact. After backing up your data on your phone, it should function glitch-free.

Method 5: Restore iPhone Using iTunes

Alternatively, you can Restore your iOS device using iTunes as well. Read below to learn to do so in order to fix my iPhone is frozen and won’t turn off or reset issue.

  1. Launch iTunes by connecting your iPhone to a computer. This can be done with the help of its cable.

Note: Make sure that your device is connected properly to the computer.

  1. Search for the latest updates for iTunes by click on iTunes > Check for Updates, as illustrated below.
  2. Sync your data:
  • If your device has automatic sync ON, it begins to transfer data, like newly added photos, songs, and applications you have purchased, as soon as you plug in your device.
  • If your device does not sync on its own, then you have to do it yourself. On the left pane of iTunes, you will see an option titled, Summary. Tap on it, then tap on Sync. Thus, the manual sync setup is done.
  1. Go back to the first information page inside iTunes. Select the option titled Restore iPhone… as shown highlighted.
  2. A warning prompt asking: Are you sure you want to restore the iPhone to its factory settings? All of your media and other data will be erased will pop up. Since you have already synced your data, you can proceed by tapping the Restore button, as depicted.
  3. When you select this option for the second time, the Factory Reset process begins. Here, the iOS device retrieves its software to restore itself to its proper functioning.
  4. Once Factory Reset is done, you will be asked whether you want to restore your data or set it up as a new device. Depending on your requirement & convenience, tap either of these and proceed. When you choose to restore, all data, media, photos, songs, applications, and messages will be restored. Depending on the size of data that needs to be restored, the estimated restoring time will vary.
  5. After the data has been restored on your iPhone, and your device will restart itself. You can now disconnect the device from your computer and begin using it.

 

Leave a comment

Notice: 1. We don't buy stolen phones. All phones are sold by people who have the right to sell them. | 2. Because of price fluctuations, all orders are valid for 24 hours.

This will close in 0 seconds

This will close in 20 seconds

This will close in 20 seconds

This will close in 20 seconds

This will close in 20 seconds

This will close in 20 seconds

This will close in 20 seconds

This will close in 20 seconds

This will close in 20 seconds

This will close in 20 seconds

This will close in 20 seconds

This will close in 20 seconds

This will close in 20 seconds

This will close in 20 seconds

This will close in 20 seconds

This will close in 20 seconds

This will close in 20 seconds

This will close in 20 seconds

This will close in 20 seconds

This will close in 20 seconds

This will close in 20 seconds

This will close in 20 seconds

This will close in 20 seconds

This will close in 20 seconds

This will close in 20 seconds

This will close in 20 seconds

This will close in 20 seconds

This will close in 20 seconds

This will close in 20 seconds

This will close in 20 seconds

This will close in 20 seconds

This will close in 20 seconds